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Refund Policy

Last updated: January 2026

We want every IPTV Australia customer to be happy with their streaming experience. This Refund Policy explains when refunds may be issued for subscriptions purchased through iptvaustralia.co.

1. Free Trial

We offer a limited IPTV free trial so you can test channel quality, stability and content before committing to a paid plan. We strongly encourage all new customers to use the trial first.

2. Eligibility for Refunds

Because our service activates instantly upon purchase and grants immediate access to digital content, all sales are generally final. However, we may consider refunds where:

  • The service was never activated due to a technical fault on our side
  • The service has experienced significant downtime that we are unable to resolve within a reasonable period
  • You were charged in error or twice for the same subscription

3. Non-Refundable Situations

Refunds will not be granted in cases of:

  • User-side internet, hardware or app issues
  • Failure to use the free trial
  • Change of mind after activation
  • Account misuse, sharing or breach of our Terms
  • Partial use of a subscription period

4. How to Request a Refund

To request a refund, contact us within 7 days of purchase via:

Please include your order details, the device you tested on, and a clear description of the issue. We will respond within a reasonable timeframe and work to resolve the problem first.

5. Processing

Approved refunds are processed using the original payment method and may take 5–10 business days to appear in your account.